Shipping Policy
What is StileAdda’s Shipping Policy?
We strive to deliver products purchased from StileAdda in excellent condition and in the fastest time possible.
- If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
- If you return an order delivered to you, order shipping charges will not be refunded. However if you self-ship your returns, we will reimburse self-shipment charges based on StileAdda's Returns Policy. For accounts whose return behavior violate our fair usage policy, a delivery charge of Rs 140 will be levied on all orders, irrespective of order value.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
What is StileAdda’s Fair Usage Policy?
We always strive to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal return policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs 140 for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.
How do I check the status of my order?
Please tap on “My Orders” section under main menu of the Website to check your order status.
How are orders placed on StileAdda delivered to me?
All orders placed on StileAdda are dispatched through our own courier service or through other courier partners such as Blue Dart, Delhivery, FedEx, etc.
Does StileAdda deliver products outside India?
No. At this point, StileAdda delivers products only within India.
How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.
I have received a partial item/partial order or an Untenanted/Void packet?
Kindly reach out to us for pilferage within 24 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
Please do not use the item for which claim is being raised.
You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario).
The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users
The refund for prepaid/Cash on delivery orders will be done after the investigation
You may not be liable for a refund, if he/she falls in any of the scenarios stated below:
Failure to provide adequate information about the case.
Failure to provide snapshots of the packet and box(if any)
If a pilferage delivery was received, pilferage claims must be made the same day.
You must not dispose of the packaging for 3-4 days post-delivery. We might need to pick-up your packaging for investigation at our end.
You have used the item for which claim was raised.
